Returns政策
7天无理由Returns，Shop with confidence
Returns条件
We supportReturns
- unused、unopened items
- intact packaging、labels intact
- 在7天无理由Returns期内
- non-customized items
- non-excluded items
不We supportReturns
- Burnedor used candles
- Opened essential oils
- Customized items
- Used accessories
- 超过Returns期限的商品
Returns流程
Request Return
Sign In账户，在「我的订单」中find the order，click「Request Return」并填写Returns原因
Await Review
Support will24review within hours您的申请，approval triggers return instructionsReturns指引
Ship Item Back
Ship items per instructionsto designated address，Keep tracking numberfor reference
Process Refund
After receiving and inspection，we will process3-5business days内Process Refund
Shipping Costs
We Cover Shipping
- • Product defects
- • Wrong or missing items
- • Shipping damage
- • Significantly different from description
Buyer Covers Shipping
- • 7天无理由Returns
- • Personal preference/changed mind
- • wrong size or color
- • 非质量问题的Returns
Refund Information
Refund Timeline
After receiving and inspection，we will process3-5business days内Process Refund。refund to original payment至您的支付账户， Actual arrival timedepends on bank/payment provider的处理速度，typically1-7business days。
Refund Amount
Refund Amount为实际支付金额，excluding shipping（因质量问题导致的Returns除外）。 If coupons or points were used，refund will be prorated。
Special Cases
For items with damage、missing partsor severely damaged packaging，we may refuse refundor deduct fees。 For disputes，we will negotiate resolution。